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Ticket Support — AI-Powered Technical Support
Raise support tickets from any page in the app. AI captures context automatically, classifies the request and prepares the fix with video evidence — and a person reviews and approves before anything is published.
Automatic context capture
When a ticket is opened, the system automatically records the URL, console state, browser logs, and functional page context. The support team receives the case with all the context needed to diagnose without extra questions.
Supervised AI self-healing
Once a person approves the case, the AI reproduces the problem in a safe testing environment, prepares the fix and validates it with automated tests recorded in HD video. The full cycle — from opening to closing — is traced with metrics and history, and nothing reaches the live software environment without human approval.
How Ticket Support works
1. Ticket creation
The user clicks the support button from any page. The system captures URL, console state, logs, and functional context automatically.
2. AI classification
The AI identifies whether it is a bug, improvement, question, incident, or change request, assigns priority and technical difficulty estimate.
3. Supervised AI fix
With a person’s approval, the AI reproduces the problem in a safe testing environment, prepares the fix and validates it with automated end-to-end tests recorded on video.
4. Human review & closure
The client follows the status in real time: open → in review → in testing → resolved. A person reviews the video evidence and approves the closure; history is traced with cost and time metrics.
Module operational capabilities
Automatically enriched context
Page URL, console state, browser logs, and functional context captured with zero effort from the user.
Intelligent classification
AI determines the request type (bug, improvement, question, incident, change) with estimated priority and difficulty.
Tracking panel
Client-facing view with real-time status. Internal team view with notes, comments, and feasibility statuses.
Secure multi-organization
Tickets isolated per client with full traceability. Each organization sees only its own cases.
Key module metrics
Key Features
Ticket Support FAQ
What information does the ticket capture automatically? +
It captures the current page URL, browser console state, error logs, and the functional context in which the issue originated.
How does the AI resolve a ticket? +
After a person approves the case, the AI reproduces the problem in a safe testing environment, prepares the fix and validates it with automated tests recorded on video. The evidence stays on the ticket for human review: nothing is published without that sign-off.
Can the support bot create tickets from the chat? +
Yes. The app's native support bot can open tickets directly from the chat conversation, including the user's session context.
Part of the Self-Regenerating Platform’s self-improvement circuit
Ticket Support is the entry point to Remotjob’s Self-Regenerating Platform: at its core, an ERP that reviews, repairs and improves itself — with people always holding the final word.
Elevate your organization's technical support
Deploy Ticket Support to transform every request into a traceable case, classified and resolved with artificial intelligence.