ChatSaaS is a customer communications management platform: deploy intelligent support across web and Telegram with context-trained bots, human handoff, and complete traceability for every conversation.
Immediate responses with real context
The bot answers using your operational context, not generic text. This improves resolution quality and customer experience.
Human escalation without losing continuity
When a case requires intervention, it is routed with full history so human teams can continue without friction.
Remotjob ChatSaaS
Live
Hi, I'm a conversational assistant from Remotjob. I can help you design and test bots for different processes in your organization.
I want a bot that answers questions about collections and debt certificates using the data I already have in Remotjob App.
Perfect. We create an AI service, connect it to your website chat and Telegram, and define rules so it only uses authorized information from your organization.
Configure your AI assistants by process
Each assistant lives as an AI service inside your organization and connects to channels like web and Telegram with its own rules and data.
Multichannel conversational bots
Create AI‑based assistants that answer in your website chat and on Telegram, using the AI services and channels configuration from Remotjob App.
Bots per business process
Define separate assistants for processes like customer support, collections follow‑up or legal guidance, each with its own context and prompts.
Service organization and governance
Organize your AI services by organization and project, with separate environments for development and the software production environment and permissions aligned with Remotjob App.
How it works
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1. Discovery
We analyze your business, channels and processes to define the best starting points for AI.
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2. Design & pilot
We configure assistants, flows and content to test them with a controlled group of users.
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3. Measure & refine
We measure time, satisfaction and savings to refine prompts, rules and AI models.
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4. Deploy & support
We go live and support your team so adoption feels natural.
How the service works end to end
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1. Service setup
Define support scope, channels, and goals by organization.
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2. Assistant training
Load knowledge and response rules to reflect your real operations.
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3. Live multichannel support
The bot handles requests, classifies intent, and preserves continuity.
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4. Measurement and optimization
Quality metrics are reviewed to improve responses and support coverage.
Daily operations for business and support
Intent management
Prioritize frequent requests and detect critical cases for escalation.
24/7 coverage
Continuous support to reduce wait times outside business hours.
Unified history
Track every conversation for support quality, auditability, and improvement.
Knowledge evolution
Continuously improve content based on new market questions.
Expected customer support outcomes
24/7
Support availability
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Primary channels (web and Telegram)
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Integrated bot + human flow
Key Features
✓Bots connected to your website and Telegram in minutes
✓Training with documents, knowledge bases and custom prompts
✓Automatic escalation to human agents when the bot cannot resolve
✓Full conversation history with satisfaction metrics
✓Multi-language support with automatic visitor language detection
A customer communications management platform (CCM)
A customer communications management platform brings every conversation between your company and its customers into one place: who asked, what the assistant answered, when a person stepped in and how the case ended. ChatSaaS plays that role with per-organization bots, unified history, human handoff and quality metrics, so serving more customers never means losing control.
Assistant continuity
A support assistant cannot go silent. ChatSaaS is built to keep answering even when something fails.
Fallback model per bot
Each bot can have a fallback model: if the primary one fails, the conversation continues with the alternate and the customer does not notice the interruption.
Scheduled health monitoring
A monitor periodically checks that each assistant is responding and keeps a record, so a problem is caught before a customer notices it.
A bot that serves your customers, 24 hours a day · 27s
ChatSaaS FAQ
What types of requests can the bot handle?
Frequent questions, operational guidance, and first-line support based on your organization knowledge.
Can requests be escalated to humans?
Yes. Complex or sensitive cases are escalated with conversation history for smooth continuity.
How does the bot improve over time?
Through conversation reviews and iterative updates to knowledge, rules, and intent handling.
What is a customer communications management (CCM) platform?
It is the software that centralizes, organizes and measures the conversations between a company and its customers. ChatSaaS does it with AI assistants trained on your operation, handoff to people with full history, and traceability of every conversation, on web and Telegram.
What happens if the AI model fails?
Each bot can have a fallback model that takes over the conversation if the primary one fails, and a scheduled health monitor periodically checks that the assistants are operational.
Turn reactive support into intelligent experience
Deploy ChatSaaS focused on speed, response quality, and operational continuity for your team.
